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Outlook help

Everything EmailNa has written about Outlook: the new Outlook for Windows, classic Outlook, Outlook on the web and Outlook.com.

Microsoft now has several versions of Outlook that look different: the new Outlook for Windows, classic Outlook (part of Microsoft 365 and Office), Outlook on the web, Outlook.com and the phone apps. Each guide says which version its steps are for.

Folders, junk and organizing

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  Where is the junk folder in Outlook?

  Find Junk Email in every version of Outlook, mark messages Not junk, and stop it happening again.

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  Create a new folder in Outlook

  Make folders and subfolders in new Outlook, Outlook.com, classic Outlook, Outlook for Mac and the Outlook phone app.

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  Create a contact group in Outlook

  Steps for a contact list or contact group in new Outlook, Outlook.com and classic Outlook, so you can email everyone at once.

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  Is spam the same as junk mail?

  What the words mean, why your email app uses one or the other, and where the word "spam" came from.

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  How to create rules in Outlook

  Step-by-step rules for new Outlook, classic Outlook and Outlook on the web, ready-made recipes, and fixes for rules that don't run.

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  Outlook conversation view

  Turn conversation view on or off in new Outlook, Outlook on the web, classic Outlook and the phone app.

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  Out of office in Outlook

  Turn on automatic replies in new Outlook, Outlook on the web, classic Outlook, Mac and the phone app.

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  Does Hotmail still exist?

  Hotmail became Outlook.com, but the addresses still work. How to sign in and recover an old account.

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  What is an email thread?

  How threads and conversation view work, and how to turn threading on or off in Gmail and Outlook.

Security and privacy

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  How to encrypt email in Outlook

  Exact steps for new Outlook, classic Outlook, Outlook.com and Microsoft 365, and what the recipient sees.

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  "We can't verify this email came from the sender"

  What the Outlook unverified-sender warning means, whether the email is dangerous, and how senders make it go away.

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  Change your Outlook password

  Change or reset your Outlook.com, Hotmail or Microsoft account password with Microsoft's official steps, and avoid fake reset pages.

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  Recover an email account

  Official recovery steps for Gmail, Outlook, Yahoo and iCloud, recovery-scam warnings, and how to prevent lockouts.

Writing and sending

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  How to schedule an email

  Schedule emails in Gmail, Outlook, Apple Mail, Yahoo and more, which services cannot, and the best reasons to send later.

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  Write emails by voice

  Dictate emails instead of typing on Windows, Outlook, Mac, iPhone and Android, plus the words that add punctuation.

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  Email signature examples

  Copy-ready signatures for students, job seekers, CEOs and small businesses, and how to add one in Gmail and Outlook.

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  Out-of-office message examples

  Copy-ready out-of-office replies for vacation, sick days, holidays and leave, plus setup in Gmail and Outlook.

• For senders

  Mail merge in Outlook

  Send personal emails from Word through Outlook, what works in new Outlook, and the attachment problem.

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  What does CC mean in email?

  CC and BCC explained: who sees what, how reply-all works, when to use each, and how to add them in Gmail and Outlook.

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  How to add a GIF to an email

  Put an animated GIF in the body of an email in Gmail, Outlook and Apple Mail, keep it small, and fix GIFs that won't play.

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  Create an email template in Outlook

  Save reusable emails with My Templates, Mail templates and .oft files in new Outlook, classic Outlook, the web and Mac.

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  Email attachment size limits

  Gmail, Outlook, Microsoft 365, Yahoo and iCloud limits from official pages, plus how to send bigger files.

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  Attach an email in Outlook

  Attach one or more emails to a new message in new Outlook, classic Outlook and Outlook on the web.

Questions people ask

Which Outlook do I have?

Classic Outlook has a File tab in the top-left corner; the new Outlook for Windows doesn't. If you open Outlook in a web browser, you're using Outlook on the web or Outlook.com.

Is Outlook.com the same as Hotmail?

Yes. Hotmail accounts became Outlook.com accounts, and @hotmail.com addresses still work.